At Mentee Hoodie Sales Store, we’re committed to providing premium fan apparel with exceptional service. Below you’ll find all the details about our shipping options and hassle-free return process.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods

We offer two convenient shipping options to meet your needs:

  • Standard Shipping ($12.95)
    • Carrier: DHL or FedEx
    • Delivery time: 10-15 business days after shipment
    • Includes tracking
  • Free Shipping (Orders over $50)
    • Carrier: EMS
    • Delivery time: 15-25 business days after shipment
    • Includes tracking

Note: We ship worldwide except to certain remote areas and Asia (due to customs restrictions). Delivery times may vary depending on your location and customs processing.

Returns & Exchanges

We stand behind our premium apparel and want you to be completely satisfied with your purchase. If you need to return or exchange an item, here’s how it works:

Return Policy

  • Returns accepted within 15 days of receiving your order
  • Items must be unworn, unwashed, and in original condition with all tags attached
  • Original packaging required
  • Proof of purchase necessary

Non-Returnable Items

For hygiene reasons, we cannot accept returns on T-Shirts and Long Sleeve items that have been tried on without protective clothing. These items must be returned with original packaging seals intact.

How to Return or Exchange

Follow these simple steps:

  1. Contact us at [email protected] within 15 days of receiving your order
  2. Include your order number and details about the product you’re returning
  3. We’ll provide a Return Merchandise Authorization (RMA) number and return instructions
  4. Package the item securely with the RMA number clearly visible
  5. Ship to:
    Mentee Hoodie Sales Store, 4717 Forest Hills Dr, Noble, US 73068

Return Shipping

  • Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product)
  • We recommend using a trackable shipping service as we cannot be responsible for lost return packages

Refund Process

  • Refunds processed after we receive and inspect your return (typically within 3-5 business days)
  • If approved:
    • Refunds issued to your original payment method
    • Credit card refunds: 5-10 business days (depending on your bank)
    • PayPal refunds: usually within 24-48 hours
  • Original shipping fees are non-refundable (except in cases of our error)

Exchanges

For exchanges of the same item in a different size or color:

  • Follow the standard return process above
  • Clearly indicate in your email that you’re requesting an exchange and specify your preferred size/color
  • We’ll ship your replacement once we receive your return
  • If the exchange item is more expensive, you’ll need to pay the difference

Damaged or Defective Items

If you receive a damaged or defective item, contact us immediately at [email protected] with photos of the issue. We’ll arrange for a replacement or refund and cover all associated shipping costs.

Final Sale Items

Occasionally, certain items may be marked as final sale (clearly indicated on the product page) and are not eligible for return or exchange.

Need Help?

Our friendly customer service team is happy to assist with any questions about shipping or returns. Contact us at [email protected].

Thank you for shopping with Mentee Hoodie Sales Store!